Returns & Exchanges
At Ply Online, we want you to be completely satisfied with your home improvement purchase. If your item isn't the perfect fit for your space, we offer a straightforward 30-day return policy on all eligible products.
Initiate Your Request
Contact our customer service team via email with your order number and the reason for the return to receive a Return Authorization (RA) number.
Prepare Your Package
Carefully repackage the item in its original shipping materials, ensuring all hardware, instructions, and components are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label or use your preferred carrier to send the package back to our central warehouse for inspection.
Receive Your Refund
Once our quality control team verifies the condition of the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing