Frequently Asked Questions
Everything you need to know about our premium home materials.
What types of plywood and timber do you supply?
Ply Online specializes in high-quality structural plywood, marine-grade timber, decorative veneers, and sustainable MDF suitable for both residential and commercial interior projects.
How long does shipping take for large orders?
Standard delivery typically takes 3-5 business days. For bulk orders or oversized timber sheets, we use specialized freight carriers and will provide a specific delivery window upon dispatch.
Can I request custom cutting for my boards?
Yes, we offer a precision CNC cutting service. You can provide your specific dimensions during the checkout process or contact our support team for complex project requirements.
What is your return policy for building materials?
We accept returns on all stocked items within 30 days of purchase, provided they are in original, uncut, and undamaged condition. Custom-cut orders are final sale and cannot be returned.
Are your wood products sustainably sourced?
Absolutely. Ply Online is committed to environmental responsibility; all our timber products are FSC or PEFC certified, ensuring they come from responsibly managed forests.
Do you offer trade discounts for contractors?
Yes, we offer exclusive pricing for industry professionals and high-volume builders. Please apply for a Trade Account via our website to access wholesale rates.